We are the brand behind the world’s leading brands
We have worked hard to win these prestigious contracts and we work passionately, with a steadfast focus on quality, to earn their business every day. We invest in leading-edge technology, world-class infrastructure and outstanding people, enabling us to offer our clients access to truly best in class capabilities.
At PFSweb, we are Leading the Evolution of Outsourcing through our End-to-End eCommerce solution.
We have over 20 years of experience serving premium brand clients
Originally formed as a subsidiary of an international wholesale distributor, PFSweb began its history extending core competencies, such as logistics and customer service, to Fortune 500 manufacturers on an outsourcing basis. With the rapid development of the online marketplace, we were well positioned to become a pioneer in total eCommerce solutions, supporting emerging online brands. Today, our client portfolio reflects our expertise with brands that dominate almost every major industry.
We are a public company
In 1999, an IPO was issued and today we remain one of the few public companies in this space.
In a strategic effort to further the depth of our eCommerce expertise, we also operate a wholly owned subsidiary, eCOST.com. PFSweb also serves as a leading multi-category online discount retailer of high-quality new, "close-out" and manufacturer recertified brand-name merchandise for consumers and small to medium size business buyers. The eCOST.com brand markets approximately 300,000 different products from leading manufacturers such as Sony, Hewlett-Packard, Denon, JVC, Canon, Nikon, Panasonic, Toshiba, Microsoft, Dyson, Kitchen Aid, Braun, Black & Decker, Cuisinart, Coleman, and Citizen primarily over the Internet and through direct marketing.
We are unique in the industry and have expertise with virtually all kinds of products
We are unique in the industry, sustaining the position of the only End-to-End eCommerce solution provider with a true international reach and proven expertise in both DTC and B2B initiatives. Our clients fall within a diverse and wide range of industry sectors, including:
We have a substantial set of core competencies and a large network of global operations
Our solutions are modular and we custom-craft them based upon the unique needs of each client, their brand and their customers. Our global operations feature 7 distribution centers and 4 call centers with presence and expertise across multiple international markets. In 2009, we shipped nearly $3 billion in client merchandise, responded to over 3 million customer contacts and expanded our fulfillment centers to feature over 2 million square feet.
Our core competencies include:
Above all else, we have a strong client-focused spirit
Meet our people and it will be immediately evident – PFSweb embodies a strong client-focused spirit. We don’t view a client engagement as a mere contract, but rather an active partnership. On a daily basis, we are entrusted with the customer experiences of leading brands. We are operating significant sales channels. We are responsible for the deployment and management of sophisticated eCommerce solutions featuring complex technologies. We directly impact the growth and profitability of entire business units. It is imperative that we forge strong relationships with our clients and that we deliver measurable value through innovation, quality solutions and an unwavering commitment to extending exceptional customer experiences on a daily basis.
We take pride in ourselves and as our logo demonstrates, we are truly the chameleon of our industry. Our capabilities and experience allow us to adapt to each client while extending total control, maximum capability and the ultimate level of freedom to truly become the brand behind the world’s leading brands.
