PERSPECTIVES

Category: ‘End2End’







Using Online Content to Strengthen eCommerce

Posted on March 24, 2011 at 10:06 am

With the launch of the new kate spade new york site, many media outlets are focusing on the “Shop or Play” design of the site, where approximately half of the site is content-based with minimal focus on the eCommerce storefront. Visitors can interact with the kate spade new york brand to find out what inspires their designers, what initiatives the brand is currently working on, and even read and comment on the kate spade new york Tumblr blog.

The shift away from a full-fledged eCommerce site toward a split of content and eCommerce is an interesting one. Depending on the industry, the concept of visiting a site specifically to purchase is something some brands are shying away from as these are singular, isolated experiences. Now brands are looking to attract frequent visitors with new content, in hopes that over time the content will retain visitors and lead to an online purchase.

So what are the benefits of content on an eCommerce site, be it a blog, video, or editorial photography? Here are a few…

  • Content builds a deeper connection with brands and consumers – With seemingly everyone selling online now, brands should consider attempting to take the brand-consumer connection to a new level by engaging with consumers to understand the way they think and utilize their feedback for future design and content efforts. By building connections with customers content can increase brand loyalty and brands are reaching not only a specific customer but the people their customers know.
  • Increased likelihood of organic search results – It’s no secret the more unique content you create on your site, be it an eCommerce site or a personal blog, the higher the probability that someone will discover your site via organic search. By opening avenues and creating content not focused around eCommerce, brands are able to engage visitors without being judged on price or other factors. This helps in educating new visitors who have never heard of the brand, what the brand sells, and what the brand stands for.
  • Opens doors for interactive and social elements – Having content and an audience that is used to interacting with a brand’s content allows the introduction of new and different content to usually be met with a more positive and favorable reception. This allows for brands to experiment and try new things such as social contests and social sharing initiatives without receiving much, if any, pushback from their audience (granted the initiatives are carried out correctly).
  • Fresh, valuable content draws eyes without promotion – Most people have their “sites” that they visit frequently, be it for news, discussion, or entertainment. People visit these sites because they provide value to their everyday lives in some way, shape or form. While this may be more difficult to obtain with an eCommerce site than a news portal, this status can be aided tremendously by incorporating fresh, valuable content on a frequent basis to keep visitors coming back to see what’s new.

While there may be no direct correlation between generating content and sales, much in the same way there is little to no direct correlation between social media and sales, there are certainly positive metrics for brand awareness, brand engagement, and brand preference/loyalty which should not be ignored.  As brands move forward with site re-designs they may look at the kate spade new york site as an example of how content is not being put on the back-burner of eCommerce sites anymore, but has become a focal point of eCommerce initiatives that, in this situation, has been greeted warmly by professionals and consumers alike.

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Q&A with Jamus Driscoll on PFSweb’s End2End eCommerce® Solution

Posted on May 27, 2010 at 10:41 am

For those of you unfamiliar with Demandware, they are a leading eCommerce platform provider which powers PFSweb’s End2End eCommerce® solution. Based out of Woburn, Massachusetts, Demandware launched the first on-demand enterprise eCommerce platform back in 2005 and is now trusted by more than 100 leading brands to power their online business.

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Jamus Driscoll, VP of Marketing at Demandware, was kind enough to discuss the End2End eCommerce relationship PFSweb has with Demandware and how it affects both companies.

How did Demandware and PFSweb develop their End2End relationship?

We started working with PFSweb back in 2007 when they made the decision to become an End2End eCommerce provider. Like most technology selections, PFSweb ran a process of looking at providers and determining which approaches and models were best for its business.

When these selection processes are successful, the results can be deep partnerships, based on alignment in product capabilities and company values… and that’s just what came from this process. The partnership that has resulted is one of openness, commitment and trust, which is necessary to serve the caliber of brands that trust the PFSweb solution.


How has your partnership with PFSweb affected Demandware?

Like most good partnerships, the relationship with PFSweb has pushed Demandware to evolve and grow as a company, particularly with respect to product. It has also allowed us to serve a market constituency that wanted to operate their web business on the Demandware platform.


Carters.com

Carter’s is the latest client to partner with PFSweb to leverage our End2End eCommerce® solution featuring the Demandware platform


What do you feel are the benefits of End2End eCommerce?

For some consumer direct businesses an End2End solution makes the most sense. Whether that’s because a brand doesn’t want to own and manage the complete infrastructure for running a direct-to-consumer operation (eCommerce, marketing, fulfillment, customer service) as part of its strategy or because in their journey into direct-to-consumer it makes sense to start with a trusted provider who can get them up and running reliably and completely while the brands learns the intricacies of running an eCommerce site. Having all the pieces and parts of an eCommerce operation be both best-in-class (as is the case with the PFSweb solution) and pre-integrated is a huge advantage to those just entering their eCommerce journey.


What are your thoughts on End2End eCommerce moving forward?

I think we will continue to see an increase of companies from various industries who want to go online, or enhance their current offering and will look to an End2End model to do so. It offers a complete eCommerce experience while still giving the customer complete control. I think the End2End solution offers a great “turnkey” option for CPG companies unfamiliar with the online landscape to begin eCommerce initiatives. The recently unveiled P&G eStore is the first of its kind and I expect other CPG companies to follow suit in the near future.

Overall though, in my opinion, just as there are many different strategies for direct to consumer, there will always be a role for End2End eCommerce in the future.

Special thanks to Jamus for taking time to chat with us. For more information about Demandware, please visit their website at www.demandware.com.

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