PFSweb is entrusted with the customer interactions of many of the world's most recognizable brands. PFSweb’s high-touch, fully scalable, flexible customer contact management solutions combine state-of-the-art technologies with highly trained personnel to mirror the experinces your customers have come to expect from your brand.  Our training and quality assurance programs help us surpass your brand expectations by creating the most complete customer care solution available. We meet and exceed client-specific service level requirements daily and provide a quality, custom branded experience for each customer interaction. PFSweb’s highly-trained agents support 6 languages and respond to 4 million customer contacts on an annual basis.

Solutions Include:

• Brand indoctrination that aligns the right talent, culture and skill set
  
  
• State-of-the-art technology, highly trained personnel and detailed, comprehensive reporting
  
  
• Dedicated, shared, or combined sevice models
  
  
• Industry-leading CRM integration technologies and experience merge with your contact stream
  
  
• Transparent interface to customers' orders, shipping and billing inquiries, return requests and product information queries in accordance with your guidelines
  
  
• Global locations with multi-lingual capabilities

Our Solutions at Work

> End2End
> DTC
Customer Care
> B2B