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PFSweb is entrusted with the customer interactions of many of the world's most recognizable brands. We take this responsibility quite seriously.

Customer Contact Management

Enhance your brand through increased customer intimacy. PFSweb's high-touch, fully scalable, flexible customer contact management offering combines state-of-the-art technologies with highly trained personnel to become your brand, deliver exceptional customer experiences and maximize revenue opportunities.

We carefully tailor a mix of services - across all contact technologies - precisely to your needs. Combine traditional call center services with email, live chat and VOIP capabilities for a complete customer care solution.

We provide large-scale, flexible, international options. In 2007, we responded to over 4 million customer contacts on behalf of some of the world's most highly regarded brands. We offer dedicated, shared or hybrid service models allowing you to access the exact services you need. With call center operations in the United States, Canada, Europe and The Philippines, we can support multiple markets with a full range of languages and skill sets.

Using PFSweb's industry-leading integration technologies, our powerful CRM infrastructure integrates seamlessly into your customer contact stream. We have invested in the industry's most advanced technology to not only operate our call centers at best practice performance levels, but also to ensure optimal integration capabilities with our clients' systems. Your customer data is essential and we craft our solutions to ensure you don't lose visibility or control when you entrust us with the headset.