KANA helps the world's best known brands master the service experience. The organization's solutions help companies create consistent, knowledgeable conversations with their customers across every channel -- phone, email, chat, and web. KANA's clients report double-digit increases in customer satisfaction, while reducing call volumes by an average of 20%. KANA's award-winning solutions are proven in more than 600 companies worldwide, including more than half of the world's largest 100 companies.